Greek resort scores top of the world in guest experience

Greece’s Creta Maris Beach Resort has received the 2016 Award for Excellence after scoring an outstanding 9.1 out of 10 as a best guest experience provider among 355,535 properties in 205 countries around the world.

The award is organised by Booking.com one of the world’s most recognised online accommodations booking platform.

Creta Maris Beach Resort in Crete, scored the remarkable  9.1 after guest reviews during the year 2016.

“Every year we set new goals in order to have even happier guests. We are very joyful that the guest satisfaction rate is increasing year after year”, said Nikos Vlassiadis, the General Manager of Creta Maris.

“We are thankful for this distinction, while we set our new goals to become even better in the future, by offering to our guests our best services highlighting our Cretan tradition,” Vlassiadis added.

To be recognised with an Award of Excellence, properties had to have an average review score of 8.0 or higher based on at least 10 reviews. Only customers that have actually stayed at an accommodation can leave a review of their experience on Booking.com.

After they have checked out of the property, they are invited to rate their accommodation experience against six categories: cleanliness, comfort, location, facilities, staff and value for money. As these reviews are never edited or adjusted in any way, travellers can reference them for an authentic account of what the real guest experience is like at every place to stay on Booking.com.