Airlines must compensate their passengers for major flight delays and cancellations in Greece last year, in accordance with the European Regulation Ec261, said AirHelp, the world’s largest air passenger rights' advocate.
According to a new report released from AirHelp on Thursday, over 87,300 passengers who travelled to Greece between 15 June and 15 September 2018 can claim compensation from airline companies and there are another 49,300 air travellers who have not received compensation for issues they faced in the summer of 2018, and are at risk of losing the opportunity to be compensated by up to 600 euros per person.
The largest number of passengers who encountered a problem with their flight and are entitled to this compensation used the airports of Athens, Heraklion, Corfu, Thessaloniki and Rhodes, largely due to greater traffic through these airports.
European Regulation EC261 allows passengers to claim compensation in the event of a flight delay longer than three hours, and also in cases when they are denied boarding.
It also provides for compensation after flights cancellations, when the airline is at fault, when flying from an EU airport on an airline of any country, and when flying to an EU airport on an EU airline.
Airlines may waive this obligation only in exceptional circumstances, such as extreme weather, terrorism or sabotage, or because of passenger safety risks like air traffic control issues.
Under regulation EC261, passengers can claim compensation of up to 600 euros per person, for up to three years after the flight.
For more information check out airhelp.com
My flight OA 218 on the 29th of July 2018 from Athens to Rhodes was returned to Athens due to “parking stand unavailability” at the airport of Rhodes.
No information and every 60min prolongation of delay with overnight at the airport with not hotel. As gold member no use of lounge was possible, as closed.
Aegean Airline answer to the claim (1st Aug. 2018 2end 15.07.2019) is: “extraordinary circumstances of the paragraph 14 of the European Regulation (EC) 261/2004” – NO COMPENSATION. I would categorize it as bad planning! And also AirHelp, the world’s largest air passenger rights’ advocate could not help here. I am asking myself on which site is here a misunderstanding or very low customer relation interest….